Contact Viper Tech

Viper Tech is written and run by a small group, and this is the page that tells you how to reach them. Whether you have spotted an error in something we published about Practical, hype-free advice on phones, computers, and gadgets, have a question an article did not answer, or want to talk business, it all starts at one address.

The inbox

[email protected]

Everything arrives in the same inbox and is read by somebody whose name appears on the articles.

Telling us we made an error

Point at the error rather than describing it in general, and we will deal with it fast. The mechanics, including when a change gets a dated note, live in the editorial policy.

What we cannot do

Some requests we simply cannot take. Chasing a company on your behalf, fixing an account we never issued, or ruling on a situation only you can see all fall outside what a publisher does. Viper Tech covers Practical, hype-free advice on phones, computers, and gadgets in general, and the legal notice marks the boundary.

How to write a useful message

Tell us exactly what you are after and you will hear back sooner. Broad messages sit longer only because they take more unpicking.

1. The question first. We read the first two lines properly and skim the rest, which is honest rather than rude.
2. The page address, if there is one. Describing an article is much slower than pasting its link.
3. What you saw and what you expected. Those two together solve most of what arrives in the inbox.

How quickly we answer

Expect a reply inside a couple of working days for most things. Anything that needs verifying first runs slower, on the principle that a late answer beats a confident wrong one.